Case Study: Firefly Helps Solutions Architect Partner Expand Large Gas & Oil Company Account

Firefly’s breadth of knowledge and industry relationships enabled MSG Consulting to successfully execute a substantial influx of mobile devices and secure wireless plan cost savings for their client.

The Challenge:

MSG Consulting, a Firefly solutions architect partner, was asked by one of their clients to explore urgently needed wireless solutions. The client was onboarding 130 new gas stations, each requiring new wireless systems and devices with specific software needs.

Adding 130 new lines to their existing 600+ would have increased their monthly wireless costs by approximately 25% under their current contract.

The gas company asked MSG Consulting to:

• Find plans and better pricing for devices that are economically sound and usable in the field.

• Serve as a trusted advisor who could assess the situation holistically as a neutral third party.

• Leverage connections with AT&T and provide experience with telecom and wireless solutions.

• Deliver a streamlined solution for new devices, including:

  • pre-approved and installed apps

  • non-approved app blocking

  • out-of-the-box functionality—avoiding manual programming of 130 smartphones

• Secure an Enterprise Mobility Management (EMM) software solution capable of managing all new devices via a single pane of glass.

  
  

  Their gas company client was looking for someone they could trust to help them manage and expand their multi-hundred line wireless account and give straight-forward advice around device procurement, wireless plan pricing, and a cost-effective way to handle future problems.

"I knew that with Firefly’s breadth of knowledge and experience in wireless, I’d be able to leverage them to find the best way to help my client.” - Mike Gregg, Solutions Architect at MSG Consulting

The Action:

Because of their long-standing relationship, MSG Consulting knew Firefly was the partner who could immediately step in and address their client's pain points.

Their strategy included:

• Studying the gas company’s existing wireless infrastructure and pricing plans.

• Recommending new devices compatible with existing location systems.

• Leveraging industry relationships to secure pricing plans and device discounts to reduce costs.

  
  

Mike Gregg noted:

“Firefly’s internal contacts at AT&T helped remove roadblocks and eliminate friction to get things moving forward whenever things got stalled, lost in inboxes, or encountered bureaucracy.”

He also emphasized:

“We wouldn’t have been able to win that business had it not been for the consistent quality and honest, transparent support from Firefly.”

The Results:

Firefly’s experience and relationships delivered major benefits for both the gas company and MSG Consulting.

Key improvements included:

• Smooth execution: Ordering, delivery, and deployment of 130 new devices occurred on time and without issues.

• Significant savings: The new AT&T wireless contract added 25% more devices but increased the wireless bill by only 10%.

• A dependable partner: The gas company now has a trusted resource available by phone or email for guidance and honest advice.

• Increased profit: The new deal resulted in substantial profit for MSG Consulting.

• Operational relief: Firefly’s support allowed MSG to focus on business growth instead of troubleshooting.

• Improved work/life balance: MSG now feels confident leaving customers in Firefly’s hands, knowing things will be handled correctly and efficiently.

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